STATION ID - 7047/3.12 9x Datakit Network FOR OFFICIAL USE ONLY This is a 9x system, restricted to authorized persons and for official 9x business only. Anyone using this system, network or data is subject to being monitored at any time for system administration and for identifying unauthorized users or system misuse. Anyone using this system expressly consents to such monitoring and is advised that any evidence of criminal activity revealed through such monitoring may be provided to law enforcement for prosecution. Glenayre GL3000 paging and voice retrieval system --------------------------------------------------- By: Grampa Elite Background info/blurb from Glenayre's web page ------------------------------------------------ Glenayre Technologies Inc. is a worldwide provider of personal communications products and systems serving the paging, cellular, PCS, telco, voice processing and point-to-point wireless service provider markets. Glenayre's net sales exceeded $390 million in 1996 and the company employs approximately 2,100 people worldwide. blah blah blah Paging Terminal Components -------------------------- 1 - Trunking: The trunking sub-system is comprised of circuitry designed to interface external audio based input devices such as telephones to the terminal. When a paging terminal is called from a telephone, the telephone central office connects the calling party to the terminal through what is known as a trunk circuit. For now it is important to understand that the terminal must be connected to the public switched network via trunk. The number of trunk circuits that the terminal can support coupled with the types of services being offered, is probably the two single most limiting factors that determine the amount of subscribers that can be supported by a paging terminal. Glenayre offers paging terminals as small as 8 trunks to 192 trunks. 2 - Subscriber Database The subscriber database is where the information about individual subscribers is stored (duh). This database contains information such as the format of the pager, the individual code needed to signal the pager, the channel the pager is listening to, and whether or not to record a voice message, etc etc etc. The database may also contain information not used by the terminal to process the call, but can be used by the operator of the system to help run his business. Information such as account numbers, call counts, and activation dates are all there. The database has management functions associated with its design that allow for the system operator to search for almost any specific item or combination of items stored in the database. Data that is to be input into the database, and any search functions that are to be implemented, are done via the user port sub-system. The subscriber database is comprised of slots or positions that represent a telephone number or address in memory. Some pagers have multiple functions that may require more than one telephone number. *Having a subscriber database of 10,000 numbers does not necessarily mean the terminal will support 10,000 subscribers*. It just means that there are 10,000 positions in memory to store information about subscribers. As the service type of certain subscribers may require up to 10 different numbers, and trunking is an important factor in determining subscriber capacity, a 10,000 number terminal may support as few as 1,000 subscribers. Glenayre has paging terminals rangeing in number capacity from 1,500 to 1,000,000. The database is normally maintained in ram for quick access. Copies of the database are maintained on a hard disk back-up unit in case of power failures or other faults that could disturb the info. 3 - Voice Storage In the GL3000 you will either have a voice buffer card or it will be hard drive based, the newer ones are hard drive based. The voice storage sub-system is used for almost any operation by the terminal that involves spoken messages. Services such as voice paging, voice prompts, voice message storage and retrieval, and numeric retrieval, all require the use of the voice storage sub-system. 4 - Outputs The output-subsystem takes the information, that was stored in the database concerning how to alert a pager, as well as any information such as display or voice messages that were input into the terminal from the user port or trunk sub-systems, and formats the information in the proper way for transmission on the correct channel. The output section may also be required to queue until there is time available on the channel to send the page. The output section then monitors the amount of pages it has in queue to determine if the system is becoming too lagd. If the output senses a congested condition, it may give a command to the trunking sub-system to stop taking in new pages, and return a busy signal to the calling party. After the output senses the congested condition has been cleared, it will send a new command to the trunking sub-system to continue with its normal call processing routines. In other words "flow control". The generation of the information that is sent to the transmitter is performed by an encoder. An encoder is required for every channel that is to be controlled by the terminal. An encoder can handle from 1 to 500,000 subscribers depending on the type of services offered to the and the paging protocol. The amount of subscribers that an encoder can support is totally dependent on the amount of air-time available on an RF channel. Different pager formats and different types of service, such as Tone and Voice paging, require different amounts of air-time to send a page to a subscriber. The output encoder may also be called upon to act as a part of the transmitter control device. 5 - User Ports Basicly this is for the Operator to monitor and make changes on the GL3000. 6 - Power Supplys Only thing you really need to know is that it's pretty much like a computer power supply but with different voltage settings. GL3000 Logging features ----------------------- There are quite a few logging features for the GL3000 and here they are. BTW, any of these may be turned on or off, they are not usually all on though as it would make it kind of a heavy load. 1 - Trunk Activity Monitoring 2 - Digital Trunk Call Flow Logging 3 - Link Channel and UOE Activity Logging 4 - Serial Port Activity Logging 5 - Network Logging 6 - RTC Activity Logging 7 - Alphanumeric Logging 8 - Packet Logging The GL3000 Voice Mailbox ----------------------------- Well this section is probobly why you were reading this, thats why I put it at the bottom so you might learn something about the system instead of 'what button do I press?'. Anyways, on with the show. 1 - Getting into Well this should be fairly easy since every one I have encountered is passwordless by default unless the subscriber sets it up themselves. So basicly all that you have to do is dial up the mailbox number you'll get the computer greeting then after it says its thing you will here the subscribers own greeting (one thing I never liked about it). But before you hear the subscribers greeting press '0' to access the mailbox, if it has a password it will ask for it, if it doesn't it will let you right in telling you if you have any new/old messages. 2 - Commands Ok here are the commands once you are inside the mailbox. [Main] * - Help message 2 - Delete message you just heard 3 - Play newest message 4 - Play oldest message 5 - Replay message just heard 6 - Play all messages 7 - Play time and date 8 - Disable pager (also to enable) 10 - Hear how many messages you have 11 - Update Greeting |_ 30 - Start recording | |_ 1 - Stop recording | |_ 40 - Play greeting | |_ 10 - Return to main | |_ * - Help message 13 - Forward messages |_ 2 - Restore original message | |_ 5 - Play message | |_ 6 - Forward message | |_ 7 - Add to front of original message | |_ 8 - Record new message | |_ 9 - Add to end of original message | |_ 10 - Return to main | |_ * - Help message 14 - Access numeric messages (if its a numeric mailbox) |_ 10 - Return to main 17 - Change access code or caller password (optional) |_ 3 - Enter new access code | |_ 4 - Replay access code | |_ 10 - Return to main | |_ # - After entering access code Conclusion ---------- Well hopefully you have read from the beginning to the end so-as to learn something about what your doing and not just how to be a leet voice mail box 'hacker'. Alot of info was gathered from manuals about the GL3000 and from personal experience. Also I did not go very far in depth about the inner workings of the GL3000 such as the newer Wireless Messaging Transfer Protocol which is what Glenayre will be slowly migrating to in the future as I did not feel the urge right now so maybe another text will suffice when I have more time.